User Management and Billing Questions - Transaction Pro Importer for QuickBooks Online

QuickBooks Online > Intuit App Center - Transaction Pro Importer for QuickBooks Online
The application has already been subscribed to by another user for this company.
You are receiving this error because someone else has already signed up for a Transaction Pro Importer subscription for this company file.  You need to request that the user that signed up initially for the application invite you as a user.  They can do this by launching the App at https://importer.transactionpro.com/ and signing in with Intuit.  After the application has been launched select settings in the upper right of the web browser and select Add User.

How to Add a User to Transaction Pro

You need to request that the user that signed up initially for the application invite you as a user.  They can do this by launching the App at https://importer.transactionpro.com/ and signing in with Intuit.  After the application has been launched select settings in the upper right of the web browser and select Add User.  The invited user will receive an invitation email and will need to click on a link in the email to access the App.

How to Add Another Company to your Subscription

Go to https://importer.transactionpro.com/ and sign in.  In the upper right mouse over your company name and in the drop-down select Add another Transaction Pro subscription.

I have been invited as a user to the Transaction Pro Importer application but I cannot access the App from within QuickBooks Online.

By design Intuit has only made applications available on the App Center accessible via QuickBooks Online to the admin or owner of the application.  Participant users can access the Transaction Pro Importer application at our website at https://importer.transactionpro.com/

How to update your Credit Card
To update the credit card for your existing subscription, follow these steps:
  1. Use URL https://importer.transactionpro.com/ to login to tpi.
  2. Select “Connect to QB” button, if it is already connected go to step 4
  3. Select the company you want to use and authorize.
  4. Go to settings Menu
  5. On the profile tab, select Add card
  6. Update your credit card information and Submit card details; make sure card is successfully saved. You can see the message on the top left corner.
How to upgrade your subscription
 
  1. Login to QBO
  2. Click on my apps
  3. Go to settings
  4. Go to Upgrade subscription
  5. Upgrade your current subscription.
 
How to Cancel your Subscription
 

Sign in with your Intuit credentials at https://importer.transactionpro.com/ and select Home in the upper right and select My account . Go to Manage my Apps tab and select the link: Cancel subscription.

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This isn't helping me, I have specific questions based on what I have seen on your website and no way to contact anyone before purchase.
Meg Wiggins (March 3, 2016 at 1:22 PM)
We just spoke. Please respond back to our email from support@transactionpro.com if you have any additional questions.
Karen Magno (March 3, 2016 at 2:57 PM)

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